# Privacy & Cookie Policy – ChatWave
**Effective Date:** 31 July 2025
**Contact Email:** [email protected]
**WhatsApp Support:** [+91 98715 37170](https://wa.me/919872537170?text=I%20need%20help)
ChatWave (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect information when you use our website, WhatsApp solutions, and services.
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## 1. Information We Collect
We may collect the following information:
1. **Personal Data:** Name, email, phone number, WhatsApp number, and business details.
2. **Usage Data:** IP address, browser type, device info, pages visited, and service activity.
3. **Cookies & Tracking Data:** For analytics, performance monitoring, and better user experience.
4. **Messages & Media:** Processed only when required for WhatsApp-based services.
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## 2. How We Use Your Data
Your data is used to:
- Provide and improve ChatWave services.
- Respond to your support queries via WhatsApp or email.
- Send service notifications and important updates.
- Maintain security, prevent fraud, and comply with legal requirements.
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## 3. Cookies Policy
We use cookies to improve your browsing experience:
- **Essential Cookies:** Required for the website to function.
- **Analytics Cookies:** Help analyze site traffic and usage.
- **Advertising Cookies (Optional):** May be used for relevant promotions.
**Managing Cookies:** You can disable cookies via browser settings. Some features may stop working if disabled.
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## 4. GDPR & Data Protection
Under **GDPR**, users from the EU/EEA have the right to:
- Access, correct, or delete personal data.
- Restrict or object to data processing.
- Withdraw consent anytime.
- File a complaint with your local Data Protection Authority.
We securely store personal data and retain it only as long as necessary to provide our services.
**To exercise your GDPR rights:** Email **[email protected]**.
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## 5. Third-Party Services
We may use third-party services like:
- Cloud hosting and storage
- Analytics tools
- WhatsApp API integrations
These services follow industry security and privacy standards.
**We do not sell or rent your data to anyone.**
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## 6. International Data Transfers
If you are outside India, your data may be stored or processed in other countries.
We ensure adequate protection for all international transfers.
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## 7. Security Measures
We implement security measures such as encryption, server firewalls, and regular audits
to protect your personal data from unauthorized access or misuse.
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## 8. Children’s Privacy
ChatWave is **not intended for users under 16**.
We do not knowingly collect information from children.
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## 9. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time.
Any changes will be posted on this page with a new effective date.
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## 10. Contact Us
If you have any questions about privacy, cookies, or GDPR compliance:
- 📧 **[email protected]**
- 📱 WhatsApp: [+91 98725 37170](https://wa.me/919872537170?text=I%20need%20help)
