**Effective Date:** 31 July 2025
**Contact Email:** [email protected]
**WhatsApp Support:** [+91 98725 37170](https://wa.me/919872537170?text=I%20need%20help)
ChatWave (“we,” “our,” or “us”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, WhatsApp API solutions, and other services.
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## 1. Information We Collect
We may collect the following types of data when you interact with ChatWave:
1. **Personal Information:**
- Name, email address, phone number, WhatsApp number, and business details.
2. **Service Usage Data:**
- IP address, browser type, device information, pages visited, and activity logs.
3. **Messages & Media:**
- Only collected when necessary to provide WhatsApp services, such as chatbot replies, support, and media processing.
4. **Cookies & Tracking Data:**
- Collected to improve your experience, analyze traffic, and secure our services.
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## 2. How We Use Your Data
We use your data to:
- Provide and maintain ChatWave services.
- Communicate with you via WhatsApp or email for support and updates.
- Improve our website, services, and user experience.
- Prevent fraud, enhance security, and comply with legal requirements.
We **never sell or rent your data** to third parties.
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## 3. Data Retention
We retain your data **only for as long as necessary** to provide services or comply with legal obligations.
When no longer needed, data is securely deleted.
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## 4. GDPR & Your Rights
If you are in the **European Economic Area (EEA)**, you have the following rights under the **General Data Protection Regulation (GDPR)**:
- **Access & Portability:** Request a copy of your personal data.
- **Rectification:** Correct inaccurate or incomplete data.
- **Erasure:** Request deletion of your personal data.
- **Restriction & Objection:** Limit or object to data processing.
- **Withdraw Consent:** Stop processing based on your prior consent.
To exercise any of these rights, contact us at **[email protected]**.
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## 5. Data Sharing & Third Parties
We may share limited data with trusted service providers for:
- Cloud hosting and storage
- Analytics and performance monitoring
- WhatsApp API integrations
All third parties comply with strict security and privacy standards.
We **do not sell personal data** to marketers or advertisers.
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## 6. International Data Transfers
If you are outside India, your information may be transferred to and processed in countries with adequate data protection measures.
By using ChatWave, you consent to these transfers.
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## 7. Security of Your Data
We implement **industry-standard security measures**, including:
- SSL encryption
- Firewalls and secure servers
- Regular security audits
However, no online system is 100% secure, and we cannot guarantee absolute protection.
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## 8. Children’s Privacy
Our services are **not intended for children under 16**.
We do not knowingly collect personal data from minors.
If we become aware of such data, we will delete it immediately.
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## 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted here with a revised **effective date**.
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## 10. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
- 📧 **[email protected]**
- 📱 WhatsApp: [+91 98725 37170](https://wa.me/919872537170?text=I%20need%20help)
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© 2025 ChatWave. All Rights Reserved.
